Nextiva Training and Reference Guide
The Allen Temple phone system provider is Nextiva. The Nextiva System is a VOIP (Voice-over IP) system, which means the calls are made over the internet.
Nextiva 24/7 Phone Support
(800) 285-7995
Phone users
Users with a phone on their desk can watch a recording to learn how to operate the phone. Click this link to view the recording.
Quick reference guides for the phones are below. Look at the back of your phone to see which model you have.
Nextiva-X-885-Quick-Reference- Guide
Nextiva-X-835-Quick-Reference- Guide
Nextiva-X-815-Quick-Reference- Guide
Retrieve voice messages on your Nextiva phone
To access voicemail from a Nextiva phone:
- From any Nextiva phone, dial 9999 or *86.
- At the greeting, press the star (*) key.
- Enter the voicemail PIN. If checking voicemail for the first time, enter the default PIN: 0000, followed by the # key. Change the PIN to a personalized 4-digit number.
App Users
The Nextiva App allows you to use your Nextiva phone service from your computer or mobile phone.
Installation and Setup
The Nextiva App webpage
Recording of the Mobile app training for Allen Temple
Webinar page. Register for a Nextiva Webinar to learn more on using the App
Basic Extensions
The Basic Extension license allows voice messages to be recorded by the Nextiva System.
Voice messages are automatically sent to your allen-temple.org email associated with the account. You can also retrieve voice messages as follows.
To access voicemail from a non-Nextiva phone:
- From a non-Nextiva phone, dial the users phone number.
- At the greeting, press the star (*) key.
- Enter the voicemail PIN. If checking voicemail for the first time, enter the default PIN: 0000, followed by the # key. Change the PIN to a personalized 4-digit number.
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